1. Information We Collect

We collect information in a few different ways, depending on how you interact with us.

When you fill out a contact form, book a consultation, subscribe to our newsletter, or engage us for a service, you may provide us with:

• Name, email address, and phone number
• Company name and job title
• Project details, brand assets, and files you share with us
• Billing and payment information
• Social media account access, when needed for Social Media Management services

When you simply visit our Site, we may also automatically collect certain technical information, such as:

• IP address, browser type, and device information
• Pages visited, time spent on the Site, and referring URLs
• Cookies and similar tracking technologies

We may also receive information about you from third parties, including social media networks, advertising partners, or analytics providers, when you interact with our ads, pages, or integrated services.

2. How We Use Your Information

We use the information we collect to run our business and deliver the services you've asked for. Specifically, we use your data to:

• Provide and improve our design, development, and marketing services
• Respond to inquiries and quote requests
• Prepare and deliver project work, such as logos, websites, UI/UX designs, pitch decks, and e-commerce stores
• Manage and post content on your behalf as part of Social Media Management
• Conduct SEO and AI search optimization analysis and reporting
• Send invoices and process payments
• Send marketing communications, with the option to opt out at any time
• Analyze Site usage to improve the overall user experience
• Comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell your personal information. That said, we may share it in limited circumstances with:

• Service providers, such as hosting companies, payment processors, email marketing platforms, and analytics providers, who help us operate
• Contractors or collaborators who assist with your project, under confidentiality obligations
• Legal authorities, when required by law, regulation, or a governmental request
• Business transfer parties, in the event of a merger, acquisition, or sale of assets

4. Data Related to Specific Services

Some of our services require closer access to your accounts or business data. Here's how that works for each:

• Website & E-Commerce Development: we may need hosting, a domain, or platform credentials solely to build and deploy your project
• Social Media Management: we may be granted admin or editor access to your accounts to schedule posts and manage campaigns on your behalf, which you can revoke at any time
• SEO & AI Search Optimization: we collect and analyze website traffic and search performance data to provide recommendations and reporting
• Pitch Deck & Branding Projects: any proprietary business information or brand assets you share are used solely to complete your project and are treated as confidential

5. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to improve your experience. These help us to:

• Remember your preferences
• Analyze Site traffic and usage patterns
• Support advertising and remarketing efforts

You can control cookies through your browser settings, though disabling them may affect certain features of the Site.

6. Data Retention

We retain personal information only for as long as it's needed. This generally means:

• Keeping data for the duration of an active project
• Retaining records as required for legal or compliance purposes
• Holding project files for a reasonable period after completion, for reference and support

7. Data Security

We take reasonable administrative, technical, and physical steps to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute protection.

8. Your Privacy Rights

Depending on where you're located, you may have certain rights over your personal data, including the right to:

• Access, correct, or delete your personal information
• Object to or restrict certain types of processing
• Withdraw consent for marketing communications at any time
• Request a copy of the data we hold about you
• Revoke access to connected social media accounts

To exercise any of these rights, simply reach out to us using the contact details below.

9. Third-Party Links

Our Site and services may contain links to third-party websites or platforms, such as social media sites. We are not responsible for the privacy practices of these third parties, so we encourage you to review their policies before sharing information with them.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children, and if we discover we have, we will take steps to delete it promptly.

11. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, you can reach us at:

• Website: miamidesignhub.com
• Email: privacy@miamidesignhub.com

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted here with a revised "Last Updated" date, so we encourage you to check back periodically.